faq

What is ePahar?

ePahar is a powerful online shopping platform that offers a wide range of products, including nutritious organic food, clothing choices, and modern daily life essentials. Our goal is to provide a convenient and reliable shopping experience for our customers.

Where is ePahar located?

ePahar head office is located at: 1st Floor, Ali Complex, Matiranga, Khagrachari.

How can I contact ePahar customer support?

You can reach our customer support team by mail@epahar.com or support ticket on website.

How long does it take to process and ship an order?

A: We typically process orders within 2-3 business days. Shipping time varies depending on your location and the selected shipping method.

How can I track my order?

Once your order is shipped, you will receive a Shipment Confirmation email with a tracking number. You can use this tracking number to track the status of your order on our website or the shipping carrier's website.

Do you offer international shipping?

Currently, we only offer shipping within Bangladesh. We do not ship internationally.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, online banking, and cash on delivery. The available payment options will be displayed during the checkout process.

Is my payment information secure?

Yes, we take the security of your payment information seriously. We use secure encryption technology to protect your data and ensure a safe checkout process.

Can I return or exchange a product?

Currently, we do not accept returns or exchanges, except for damaged or defective products. Please refer to our Returns & Exchanges Policy for more details.

How can I request a refund?

If you have received a damaged or defective product, please contact our customer support within 24 hours of receipt. Provide the necessary details, and we will assist you with the refund process as per our Refund Policy.

Do I need to create an account to place an order?

Yes, creating an account is required to place an order on ePahar. It allows you to track your orders, manage your preferences, and enjoy a personalized shopping experience.

How do you protect my personal information?

We prioritize the protection of your personal information and adhere to strict privacy standards. Please refer to our Privacy Policy to understand how we collect, use, and protect your data.